Returns and Refunds Policy

Returns

We accept returns within 30 days of purchase. Returned items must be unused, in the same condition received, and in the original packaging. Returns requested after 30 days will not be accepted.

Specialty products are not eligible for return. If you are unsure whether your product qualifies, please contact Customer Service at cu*************@*************re.com or through our Contact Us form.

All returns must be authorized with a Return Merchandise Authorization (RMA) number issued by The Calling Store. Unauthorized returns or items sent directly to the manufacturer will not be accepted.

Return Address: Please do not send your purchase back to the manufacturer. The return shipping address will be provided once your RMA request has been approved. Unauthorized returns without an RMA number may not be accepted or refunded.

To initiate a return, please contact us with your order details to request an RMA number.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed within 3–5 business days and credited to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us via our Contact Us form before shipping the item back.

Shipping Costs for Returns & Exchanges

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Shipping costs are non-refundable except in cases where The Calling Store is responsible for the return.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.